Online and Mobile

All data exchanged between Mobile Web Banking and Mobile Banking Apps with Queensborough is protected in transit using SSL.  In Mobile Web Banking, no customer information is stored or cached on the device.  Mobile Banking Apps use the device’s secure storage to host sensitive data.

Mobile Web Banking and QNBT Mobile Banking use out-of-band multifactor authentication to authenticate users at login.  QNBT also employs biometric authentication to mobile devices through Touch ID.

Mobile Web Banking does not store any information in the user’s device or the Web browser cache.  Mobile Banking Apps use the device’s secure storage to host sensitive data.  All data is securely transmitted to Digital Insight servers using SSL.

Yes. Mobile Web Banking uses cookies to fingerprint mobile devices.  This feature reduces the threat of having a banking session hijacked and manipulated by attackers.

No. Answers to challenge questions can be discovered or guessed easily.  Instead, one-time passcodes (OTPs) are sent out of band using SMS or phone calls.

No. If a customer’s mobile device is lost or stolen after authentication, the account cannot be accessed without the  username and password.  Customers should follow device hardware guidelines to wipe devices remotely.  Financial Institutions have the ability to remove the multi-factor authentication token from devices.

Mobile Remote Deposit Capture is secured by the same means as the rest of the mobile application.

Yes. The Bank allows check and statement views.  They are sent over HTTPS and use the same security as the other mobile features. 

No. Bank employees will never ask for your username and password. Please do not share your online banking credentials.