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Digital Banking

Manage your money anytime, anywhere.

WHAT WE OFFER

Everything You Need to Bank Smarter

Our digital banking suite is built to simplify your financial life — whether you're at home, at work, or on the go.

Mobile Banking

Online Banking

Access your Queensborough accounts anytime with Online Banking. View balances, review transactions, pay bills, and transfer funds securely from your computer.
Bill Pay
Mobile Deposit
Debit Card Controls
Money Management
Statements & Notices

Alerts & Notifications

Stay in the loop with your account. Sign up for alerts1 in the Q Mobile Banking app or through Online Banking and pick how and when you want to hear from us.

Chat Support

Need help? We're just a tap or click away. Chat with our local Customer Care Center or connect face-to-face through video right from your app or Online Banking2.

Mobile Banking

Manage Your Account with Ease — Anytime, Anywhere.

It's secure, convenient, and designed to keep you in control. Download the Q Mobile Banking app and bank on your terms.

Banking that moves with you

Mobile Banking

Stay connected to your finances wherever life takes you. Our Q Mobile Banking app3 puts the tools you need at your fingertips, from checking balances and transferring money to depositing checks and managing your debit card.

Breeze through the monthly routine

Bill Pay

Take care of your bills from the same place you manage your money. With Bill Pay, you can conveniently make payments and stay on top of your expenses without the extra hassle.

Skip the trip

Mobile Deposit

Deposit checks anytime, anywhere with your phone4. Simply open your Q Mobile Banking app, snap a photo of your check, and submit your deposit in just a few taps. You'll receive confirmation right away, making the process fast, easy, and convenient.

Manage your card on your terms

Debit Card Controls

Stay in control of your debit card wherever life takes you. Turn your card on or off, set blocks for specific transaction types or merchant categories, apply spending thresholds, and customize alerts5. Then, add your card to your favorite mobile wallet for secure, contactless payments anywhere digital wallets are accepted6.

Learn More

Smarter insights for better decisions

Money Management

Support your financial wellness with Money Management—a secure suite of digital tools designed to help you understand, organize, and improve your financial life. From viewing accounts and monitoring transactions to tracking spending, creating budgets, and setting meaningful savings goals, Money Management brings key financial insights together in one convenient place so you can make more confident decisions every day.

Go paperless

Statements & Notices

Access account statements and notices securely by opting for electronic delivery through Digital Banking7. By having your documents delivered electronically, they'll be organized in one place, reduces paper clutter, and helps lower the chance of sensitive financial information being sent through paper mail.

Get Started Today

Ready to Experience Banking Built Around You?

Contact us or visit your nearest Queensborough branch. Our team is here to help every step of the way.

 

Have Questions? We've got answers

Frequently Asked Questions

We've answered some of the most common questions about Digital Banking to help you get started. If you need additional assistance, our team is just a call, click, or visit away.
How do I enroll in Online & Mobile Banking?

Download the Q Mobile Banking app from your device's app store or sign on to Online Banking to start the registration process. You'll need to provide some basic information to verify your identity and create your unique login credentials. Once enrolled, you can access your accounts immediately through Online Banking or virtually anywhere using the Q Mobile Banking app.

What should I do if I forget my username or password?

If you've forgotten your credentials, select Forgot Password from the Log In screen on our website or tap Forgot Username or Password within the Q Mobile Banking app.

Follow the prompts to reset your credentials. If you're still unable to log in or your account has been locked, contact us for assistance.

Remember, never share your password, one-time code or other login credentials with anyone. Queensborough will never ask for these.

How do I keep my account secure when using Online & Mobile Banking?

Your security is our top priority. We use multiple layers of protection to help safeguard your account and personal information, including secure login credentials, multi-factor authentication, and other industry-standard security measures.

Take advantage of additional security features such as Biometric Login, Alerts & Notifications, and Debit Card Controls to add another layer of protection to your account.

Always keep your login information private and contact us immediately if you notice any suspicious activity. Remember, never share your password, one-time passcode, or other login credentials with anyone. Queensborough will never ask for this information.

How can I learn more about the digital tools available to me?
Our HELPNOW Digital Tutorials provide an engaging, interactive way to help you get the most out of our digital tools. Through guided, step-by-step demos, you'll build confidence and expand your knowledge at your own pace.

1 Sign-up may be required. Availability may be affected by your mobile carrier's coverage area. Your mobile carrier's message and data rates may apply.

2 To use video technology, you must accept both video and audio capabilities on your device. Availability may be affected by your mobile carrier's coverage area. Your mobile carrier's message and data rates may apply.

3 Availability may be affected by your mobile carrier's coverage area. Your mobile carrier's message and data rates may apply.

4 Mobile deposit is only available through the Q Mobile Banking app on eligible mobile devices. Deposit limits and other restrictions apply. Some accounts are not eligible for mobile deposit. Availability may be affected by your mobile carrier's coverage area. Your mobile carrier's message and data rates may apply. See Queensborough’s Terms and Conditions and your applicable account fee disclosures for other terms, conditions, and limitations.

5 Turning off your card is not a replacement for reporting your card lost or stolen. Contact us immediately if you believe that unauthorized transactions have been made. Turning your card off will not stop card transactions presented as recurring transactions or the posting of refunds, reversals, or credit adjustments to your account. Any digital card numbers linked to the card will also be turned off. For debit cards, turning off your card will not stop transactions using other cards linked to your deposit account. Availability may be affected by your mobile carrier’s coverage area. Your mobile carrier's message and data rates may apply. Sign-up may be required.

6 Digital wallets may not be available on all devices. Your mobile carrier's message and data rates may apply.

7 Accessing your statements and notices electronically requires Adobe® Acrobat® PDF reader. 

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