Stop communicating with the person or organization immediately, do not click any additional links, and do not send money or provide more information. If your account, debit card, online banking, or personal information may be affected, contact the bank right away so we can help you take the next steps.

Use a trusted contact method, such as the phone number on the back of your debit card, a statement, or the bank’s official website. Do not use phone numbers, links, or email addresses included in a suspicious text, email, social media message, or pop-up.

Common red flags include urgent requests, threats that your account will be closed, offers that seem too good to be true, unexpected refund or prize notices, requests to move money, and pressure to keep the situation secret. Scammers often try to make you act quickly before you have time to verify the request.

Contact the bank as soon as possible and let us know what happened. Change passwords for any affected accounts, monitor your accounts closely, and avoid using the same password across multiple websites or apps. If you provided card information, account details, login credentials, or personal identification information, quick action can help reduce potential damage.

Use strong, unique passwords; turn on available security features such as alerts and multi-factor authentication; keep your devices and apps updated; and sign out when you are finished. Avoid accessing online banking over public Wi-Fi unless you are using a secure connection.

Report suspicious activity as soon as you notice it, even if the amount is small or you are not sure whether it is fraud. Early reporting helps the bank review the situation, guide you through next steps, and take action to help protect your account.