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Introducing Our New ‘Q Mobile’ Experience

Published on March 26, 2024

Introducing Our New ‘Q Mobile’ Experience

We’re excited to introduce our revamped mobile banking app —designed to empower customers with enhanced functionalities and streamlined communication channels for our customers to access our Customer Care team.

 

As we unveil this new app version, customers will see a familiar ‘Accounts Overview’ homepage, but there are several new features to explore. Let's look a little closer at the key highlights of our new mobile experience below:

 

1. Enhanced Customer Care: With our new mobile app, connecting with customer care has never been easier. Customers can now engage in real-time conversations via video, audio calls, and text messages without ever leaving the app.

 

2. Comprehensive Digital Guidance: Be sure to check out our integrated how-to videos. Whether it's navigating e-statements, setting up text alerts, or exploring new digital products, our instructional videos provide step-by-step guidance, empowering customers to make the most of our digital offerings.

 

3. Seamless Financial Solutions: Applying for credit cards or mortgage loans is now a breeze with our convenient in-app application links. Customers can explore our range of financial products and seamlessly initiate the application process directly from their mobile devices.

 

4. Intuitive Layout and Organization: Navigating through our app is now more intuitive than ever. With an improved layout and organization, customers can easily access key functionalities, view account information, and perform transactions with utmost ease.

 

5. Stay Connected: Stay informed and engaged with Queensborough news and events through our integrated social media channels. Follow us on various platforms directly from the app and stay in the loop with the latest updates and promotions.

 

At Queensborough, we remain committed to keeping banking simple. With our new mobile app, we aim to maximize convenience, accessibility, and personalized support, ensuring that banking fits seamlessly into your lifestyle.

 

To watch a video overview of the new mobile app, check out the HelpNow how-to video titled “Introducing the Redesigned Q Mobile Banking App”.

 

To get the best experience from the mobile app, be sure your device has the latest version. Simply visit your app store and search “Q Mobile Banking”. If you are a business banking customer, please know that these changes are only available inside the personal banking app.

 

If you have any questions or concerns, please Contact Us today.

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Author: Sarah Beth McMillan

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