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Beware of Fraudsters Impersonating Queensborough Employees

Published on November 15, 2024

Beware of Fraudsters Impersonating Queensborough Employees

At Queensborough, protecting your personal and financial information is our top priority. Recently, we’ve been made aware of fraudsters who are calling and texting customers while pretending to represent Queensborough. These scammers are trying to trick people into sharing account information, so we want to make sure you know how to recognize legitimate communications from us.

 

Recognizing Real Communication from Queensborough National Bank & Trust

As soon as we detect unusual activity on your account, we will notify you in the following ways:

  • Automated Debit Card Fraud Notifications

    • By Phone: 1-855-961-1602

    • By Text: 86975

    • By Email: FraudServiceCenter@qnbtrust.bank

  • Customer Care Center

    • By Phone: 478-625-2000

Stay alert. Remember, we will NEVER ask for your PIN or sensitive information. Scammers often use call-spoofing technology to display the name of a company or financial institution to make you believe they’re authentic. Be cautious and don’t assume the call is coming from a safe source.

 

What to Do if You’re Unsure

If you ever receive a call or text asking for your account information, don’t share any details immediately. Instead:

1.           Hang up the call if something feels off.

2.           Call us back at 1-855-QNBTNOW to verify if the message or call was genuine.

 

Your Safety Comes First

Fraudsters are continually finding new ways to appear legitimate, but staying vigilant is the best defense. By checking the numbers and contacting us directly if you’re suspicious, you can help protect your information from falling into the wrong hands.

Make sure you receive our notifications! Confirm the contact information we have on file for you is still current. Check out our HELPNOW demos for assistance in updating your contact information.

For questions or additional support, please call us at 1-855-QNBTNOW or visit a local branch. Thank you for helping us keep your accounts secure!

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