At Queensborough, the safety of our customers and community members is always a top priority. We’re alerting you about a concerning scam targeting recipients of Paycheck Protection Program (PPP) loans. Fraudsters are taking advantage of publicly available PPP loan data to impersonate trusted financial institutions, attempting to trick individuals into revealing sensitive banking information.

These scams can be highly deceptive, with fraudsters using spoofed phone numbers to make it appear as though they’re calling from the bank that processed your loan. Once they have you on the line, they may try to obtain your online banking credentials or one-time security codes, which they can use to access your accounts and carry out unauthorized transactions.

What You Need to Know

Scammers are getting more sophisticated with their tactics, often using spoofed phone numbers that look like they’re from Queensborough and other banks. After they’ve made contact, they may ask for sensitive information, such as online banking credentials or one-time passcodes, to illegally access your accounts.

How the Scam Works

This scam is constantly evolving, with fraudsters adjusting their tactics to stay one step ahead. Always be aware that these scams are out there and never share your information with anyone you did not contact directly.

Common Ways Scammers Contact You:

1. Spoofed Phone Numbers: Calls may appear to come from Queensborough or another legitimate bank’s phone number.
2. Text Messages: Fraudsters might also contact you via text on your personal phone.

Reasons Scammers Claim to Be Reaching Out:

The reasons scammers give for contacting you can vary. Regardless of what they say, always be suspicious if someone is asking for your banking information. Some of the most common claims include:

1. Issues with a payment or transaction (ACH, wire, or check).

Concerns about suspicious activity or fraud within digital banking.

Methods Used to Steal Your Information:

1. Requests for your online banking credentials or PIN.

Fake links that claim you need to “update” your digital banking information or “freeze” a transaction.

How to Protect Yourself

Trust your instincts. If someone asks for sensitive information or credentials that would give them access to your online accounts, it's a huge red flag. Employees of legitimate banks or businesses won’t need to ask you for this type of information.

Here are some key ways to protect yourself:

1. Verify All Calls: If you receive a suspicious call, hang up and call us directly at 855-QNBTNOW or reach out to your Queensborough banker.
2. Don’t Rely on Caller ID: Scammers can spoof Caller ID. Always verify the number independently.
3. Avoid Clicking Unsolicited Links: Never click on links in unexpected text messages.
4. Keep Your Credentials Private: Never share your online banking login credentials, passcodes, or tokens.
5. Know Our Policy: We will never ask for your password or one-time passcodes.
6. Educate Your Team: Business owners should make sure employees are trained to spot phishing or spoofing attempts.
7. Report Suspicious Activity: If you suspect fraud or unauthorized access, report it immediately by calling 855-QNBTNOW or reach out to your Queensborough banker.

We're Here to Help

If you believe you’ve been targeted by a scam or have any concerns, contact your local branch, Queensborough banker, or our Customer Care Center immediately. Even if you’re unsure, it’s always better to ask questions now rather than fall victim to fraud. Your security is our top priority, and we’re here to help protect you every step of the way.